Returns and refund Policy

You may return any alcohol that are not of merchantable quality at the time of delivery or are not in accordance with your order by contacting us within 14 days of the delivery date. Where alcohol is to be returned, please send it via Australia Post or Fastway Couriers, alcohol should be packed to avoid breakage in transit and addressed to our Perth address. Freight costs for return of liquor that are not of merchantable quality at the time of delivery or are not in accordance with your order will be at our cost. We will issue you a credit in the amount paid for the returned alcohol or send replacement bottles at our discretion once the items have been returned in store.

Purchase of Products and Returns Policy

5.1   In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').

5.2   Payment of the Purchase Price may be made through WESTPAC Transact (the 'Payment Gateway Provider')

5.3   In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

5.4   Following payment of the Purchase Price being confirmed by Auzi Liquor, you will be issued with a receipt to confirm that the payment has been received and Auzi Liquor may record your purchase details for future use.

5.5   Auzi Liquor may, at their sole discretion, provide a refund on the return of the Products within 7 days where the Product packaging is unopened and remains in a saleable condition. You acknowledge and agree that you are liable for any postage and shipping costs associated with any refund pursuant to this clause.

5.6   Auzi Liquor reserves the right to cancel any order placed in whole or in part for any reason. This can occur even in the event payment has been received and a tax invoice has been sent. In such a case you will be contacted via the details provided and a refund will be issued. 

5.7   Auzi Liquor reserves the right to limit quantities to retail limits or to any other such limits it determines. 

5.8   Auzi Liquor In-Store price is the honoured price. Any online disprepancies will not be applied.

5.9   Click & Collect customers must provide their ID and Credit Card used to collect an order.

Delivery Charges:

We charge a delivery cost for every product determined by postcode in addition to the price of the alcohol. Delivery charges are based on what you order be it single bottle or case. In order to see how much freight your order will be charged please process your order through to the 4th Checkout stage, here you can see all the products you have selected as well as the delivery options available to you. We use Fastway and Australia Post as our couriers please note that Fastway DOES NOT deliver to P.O BOX addresses thus only Australia Post can be used for P.O BOX addresses.  
In our local (Canberra) surrounding areas we do offer a *FREE FREIGHT option there are two conditions for this freight:

  • A minimum spends of $40.00 is required to activate the FREE FREIGHT option.
  • Carton of beers one or more and Tobacco products FLAT RATE DELIVERRY $5.00 will be charged.

2) The only current available areas available to use this service FREE SERVICE are those listed below: 
Gungahlin, Amaroo, Bonner, Franklin, Ngunnawal, Nichols, Palmerston, Throsby, Moncrieff, Taylor, Casey, Crace, Mitchell, Ford, Harrison,+ACT/@-35.1812223,149.0661274,12z/data=!4m5!3m4!1s0x6b165490b7100541:0x34595bc817fff87f!8m2!3d-35.1682263!4d149.1271385

Delivery & Shipping

We are committed to ensuring your liquor purchasing experience is as enjoyable as possible and this includes an easy, hassle free delivery. If you have any questions or issues regarding the supply of your order, please call us on 0405248496. 
To view how much your shipping costs will be for your purchase please follow through all the steps to check out once you reach the preview order page you will be able to see how much your shipping costs will be once you are satisfied with the costs you can proceed to completing your order, once again for any further assistance please feel free to contact us via phone or email 
The following Terms & Conditions (Terms), together with our Privacy Policy and Website Terms & Conditions are the complete terms of a legal agreement between you and Auzi Liquor ABN 29616096069 in relation to your access to and use of the website and the supply of products and services ordered via that website. By ordering products or services from the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.


You may buy products supplied by us by completing the product order form available on our website, To buy liquor via our website, you must be at least 18 years of age and specify a delivery address within Australia. By placing an order, you confirm that you are at least 18 years of age. If buying liquor as a gift, the recipient must also be at least 18 years of age. You confirm that recipients of liquor you purchase via our website are at least 18 years of age. You must provide a valid and current form of ID confirming your age (such as a drivers licence, passport or proof of age card) at the time of delivery. If you are unable to produce appropriate ID confirming your age, the carrier will not supply the liquor to you. However, you will be responsible for our charges in arranging supply and delivery (and return to us, if necessary).

Special offers:

We may provide special offers in relation to our products and services from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to products or services ordered by you in accordance with these Terms before the date the special offer was terminated.


Prices stated are in Australian dollars. Prices include GST but exclude delivery charges, unless otherwise stated.


The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will not commence until payment has been processed/validated. We accept payment by Visa and MasterCard. Credit card details are processed using SSL 256 bit encryption and are not stored by us.

Pricing and product description errors:

If a product inadvertently appears on our website at the wrong price or with a wrong description, we may decline or cancel any orders placed at the wrong price or based on the wrong description, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase at the wrong price or based on a wrong description and the order is cancelled, we will notify you and issue a credit to your credit card account in the amount charged.

Product availability:

All products are offered for sale subject to available stock. If a product is out of stock, we will contact you to offer a substitute product of at least equal quality. If you do not accept substitute liquor and your credit card has been charged for liquor that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.


To ensure delivery and tracking of your liquor, you must specify a delivery address where you will be available to sign for receipt upon delivery during normal business hours.
Liquor is normally delivered seven days a week  between 4.00 pm and 9.00 pm (excluding public holidays) to either business premises or a residence, as you nominate. Unless you have given us other instructions in relation to delivery when placing your order, if you are not present at the time of delivery or if for any reason the carrier cannot deliver to your specified delivery address, Then You need to come to our store at 2/85 Manning Clark Crescent Franklin ACT 2913 to collect your order. Goods will not be left at unattended premises without specific instructions from you when placing the order nor will they be left with persons under the age of 18 years (proof of age will be required).  

Minimum Delivery:

We have no minimum delivery, but delivery charges apply AS BELOW 
In our local (Canberra) surrounding areas we do offer a *FREE FREIGHT option there are two conditions for this freight:

  • A minimum spends of $40.00 not included for CARTON OF BEER AND TOBACCO PORDUCT must activate the FREE FREIGHT option.
  • Carton of beers one or more and Tobacco products FLAT RATE DELIVERRY $5.00 will be charged.


Where we deliver: 
AT PRESENT We deliver alcohol ONLY BELOW AREAS. 
Gungahlin, Amaroo, Bonner, Franklin, Ngunnawal, Nichols, Palmerston, Throsby, Moncrieff, Taylor, Casey

Undeliverable Alcohol:

If your order is deemed undeliverable by Australia Post they will advise us and we will contact you to arrange re-delivery in accordance with these Terms.


If you receive your order with one or more broken bottles, we will issue you a credit in the amount paid for the broken bottles or send replacement bottles at our discretion if you notify us within 7 days of the delivery date. We may ask you to provide proof of the Damage, as a condition of refund or replacement.


Risk of damage, loss or deterioration to products passes to you on delivery in accordance with these Terms. You agree that risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).


Products ordered by you remain our property until you paid in full.

Product warranties:

We warrant that products supplied by us via the website will be of merchantable quality when delivered. To the extent legally permitted, we expressly disclaim all other express, implied, statutory and other warranties, guarantees and representations. If applicable law prohibits the exclusion of any of the warranties referred to above, to the extent legally permitted, our liability for breach of any such warranties, conditions or representations and the warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected products or services or a refund of the costs of the products or services, at our discretion.


You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to products and services supplied by us.


If we issue you a voucher to redeem against the future purchase of alcohol, the terms and conditions on that voucher apply. Vouchers are non-transferable and may not be redeemed for cash. Vouchers may only be valid for a limited time specified on the voucher. We suggest that you check the term specified on your vouchers to ensure that they are valid before use. We are not responsible for your failure to use vouchers within the relevant time and will not replace or accept expired vouchers or give refunds for expired vouchers.

Notifying us:

To notify us, please call between 9am - 5pm WST Monday to Friday, excluding public holidays, or email or post a letter to "our address other address we notify from time to time.
Notices to you: We may notify you by email, a general notice on the website, or by other reliable method to an address previously provided by you. We also have gift card vouchers which at this point cannot be used online but in store only unless stated otherwise.

Force majeure:

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

Entire Agreement:

These Terms (including any terms or policies it incorporates by reference) constitute the entire agreement between you and us concerning its subject matter and supersedes all prior communications.


We may alter these Terms from time to time by posting the altered version on our website at You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to products ordered via the website after the alteration takes effect.

Applicable law:

These Terms are governed by the law of Australian Capital Territory. The parties submit to the non-exclusive jurisdiction of the courts of ACT and its appellate courts.


We recommend that you consume alcohol responsibly and only in moderation. Please enjoy your liquor in moderation. 

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